CartStack: Technical Support Specialist – Growing SaaS Business

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    CartStack

    Headquarters: St. Paul, MN

    URL: https://cartstack.workable.com/jobs/879320

    Description:

    As a technical support specialist, problem-solving, clear-communication, and tech savviness are your strongest traits! You will be the voice of CartStack’s support channel (email, chat, & phone) in your quest to WOW customers by exceeding their expectations 🙂
    Responsibilities you will own:
    • Respond to and resolve customer questions via livechat and email (and every once in awhile, phone)

    • Review new customer’s websites to make sure our tracking code (javascript snippet) is integrated properly (you will need to be proficient with HTML and basic JavaScript)

    • Pro-actively helping new trialers get onboarded with their new accounts

    • Assist in developing first-class content for our help docs website

    • Review existing customer accounts for any issues or possible account optimizations

    • Reach out to customers about referrals and testimonials

    • Come up with and execute random acts of kindness for our customers 🙂
    This is a contract to full-time hire position. We would like you to start out with a 90 day contact and if we are a good fit for each other, we’ll move into a W2 position + benefits (for US based employees).

    Requirements:

    • You must be self-motivated, detail-oriented, empathetic, and passionate about about helping people

    • You love to solve complex, technical issues

    • 1 + years of customer support experience (Bonus if it’s for a SaaS company!)

    • Foundational understanding of HTML and JavaScript

    • Experience working in a remote environment

    • College educated

    • Fantastic writer and communicator

    • Access to high-speed internet

    Benefits:

    • Remote work and flexible schedule (save a couple thousand dollars a year in commuting costs and 100+ hrs each year)

    • We genuinely care about our employees/contractors and their happiness in their every day work

    • Chance to step in and have a big impact on a growing SaaS company

    • A fun, relaxed company culture (Skype happy hours every month!)

    • Annual team trip where we meet in person for work and fun!

    • We focus on learning and personal/career growth ($100/mo budget for learning / books / courses)

    • Competitive compensation (w/ opportunity for growth related bonuses)

    • When (and if) you transition to a full-time employee you would receive health and dental insurance + some other perks
    So, sound like an awesome fit for you? If so, we’d love to hear from you!

    To apply: Apply here – https://cartstack.workable.com/jobs/879320 [...]

    Source:  

    To apply for this job please visit weworkremotely.com.