GorillaDesk: Software Support Assistant

    • Full Time
    • Anywhere


    Headquarters: Boca Raton, FL
    URL: https://gorilladesk.com/

     Serious applicants will need to fill out this short questionnaire to be considered for this position: https://gorilladesk1.typeform.com/to/R1wkyc
    Job Location in East Boca Raton / Anywhere: Software Support AssistantWe are looking to add a Support role to our growing family!About Us:GorillaDesk provides service business software designed to help companies save time, organize and scale their growing business. GorillaDesk is a cloud-based SaaS software that combines CRM, job scheduling, and invoicing in one solution. Today we empower over 7200 service professionals in the field.Our big hairy audacious goal is to impact 50,000 service companies globally!Customer Support’s Mission:Maintain integrity with new trial and continued training follow-up behaviors. We believe the follow-up is the most critical part when supporting our user base.Core Values: [T.I.G.E.R]
    Tinker: test and try new experiments, be hungry, bring high energy and drive growth
    Integrity: be whole and complete with your team and customers, do what you say you’re going to do on time
    Growth: always be learning, if you’re reading books on support and success you’re probably a fit
    Empathy: place yourself in the customer’s shoes as well as your co-workers, be a great listener
    Remarkable: create experiences others will remark positively about

    2+ years of support experience, preferably business-to-business software or hospitality
    Excellent written and verbal communication skills
    Very comfortable working with many software applications such as live chat, CRM software and screen sharing tools
    Love listening to and assisting customers with business/software goals
    Great listening and troubleshooting skills
    Thirsty for knowledge and reading to constantly grow
    High-achiever mindset
    Daily Habits:
    Conduct software demonstrations for new prospects
    Set 10-20 training appointments per week to help users learn more about the software
    Lead 1on1 software training as well as group webinar training sessions
    Answer all questions regarding GorillaDesk our software product
    Meet onboarding and software training goals
    Stay up to date with product knowledge
    Follow up with users once the trial is over for onboarding & continued training
    Handle company voicemail, telephone & email inquiries
    Maintain our software knowledge base and online learning materials
    Escalate user reported issues and bugs to the development team
    Get back to users in a timely and remarkable manner
    Monitor chat support and social media to provide users with high-level support

    Job Type: Full-timeSalary: $30,000.00 to $40,000.00 /year 

    To apply: https://gorilladesk1.typeform.com/to/R1wkyc [...]